At Southern Regional Health Authority (SRHA), we are committed to providing a patient-centered approach grounded in the core values of Compassion, Accountability, Respect, and Efficiency.

We recognize the vulnerability of those in our care and will respond with a heartfelt commitment to their well-being, ensuring they feel heard, valued, and cared for throughout their journey. Our diverse staff compliment shows that we honor the dignity, values, and individuality of every patient and their families. We understand the importance of time in healthcare and will ensure that services are provided in a timely, organized, and effective manner as best as is possible. Through every Compassionate Care Launch and Operation Refresh Project we ensure that patients are informed of their rights and responsibilities. To ensure the ongoing success of this customer service standard, the SRHA:

• Conducts regular patient satisfaction surveys to assess care quality and service delivery.
• Have continuous training sessions to review and reinforce customer service expectations.
• Implement quality improvement initiatives based on patient feedback and industry best practices.

We pride ourselves in being the home of champions offering service to the citizens of Manchester, Clarendon and St. Elizabeth because we are dedicated to Quality and Committed to C.A.R.E